Customer Service Specialist | $70K-$80K + Benefits | Industry Leading Integrated Solutions Provider

We are seeking a Support Specialist to join our dynamic team and serve as a vital point of contact for technical support and customer service. The ideal candidate will be highly organized, detail-oriented, and customer-focused, with the ability to troubleshoot basic technical issues and coordinate with cross-functional teams to ensure excellent service delivery.You will directly report to the Service Manager and assist him in Ticket resolutions for the existing and onboarding clients.Responsibilities:Provide Tier 1 and Tier 2 technical support via phone, email, and remote tools.Troubleshoot hardware, networking, and system integration issues,Log, track, and resolve support tickets using a help desk platform (e.g., Zendesk, ServiceNow). Collaborate with field engineers and project managers to support deployments.Assist the client in onboarding and provide user training or documentation when necessary.Maintain accurate technical documentation and support logs.